Refunds and Returns

1 – Warranty

  • Upholstered furniture carries a warranty of two years from the date of delivery/collection. The warranty will apply to the frame and craftsmanship and excludes normal wear and tear on the upholstery.
  • Timber products carry a warranty of one year from the date of delivery – on the frame and workmanship. If the product is altered or used for any other purpose as it was intended for, the warranty will be void.
  • Soft furnishings carry a warranty of six months.

Conditions of the warranty:

  • The warranty regarding workmanship and material referred to above are subject to the following:
  • The defect must have existed at the time of the delivery – or must have occurred during the stated warranty period.
  • The defect must not be a result of normal wear and tear or use/abuse by the customer.
  • The product must be used for its original intended purpose in a domestic environment.
  • The customer must have complied with special care instructions (see paragraph 3 above) if applicable.
  • The customer must present the original invoice before the process can be set in motion.
  • The product must have been produced/assembled by Beetroot Inc. or its suppliers in accordance with standard specifications.

 2- Exchanging products

Flawed or damaged products returned to Beetroot Inc. will only be considered for exchange if:

  • it is returned in an unused condition within 7 working days of purchase or delivery;
  • it is accompanied by the original and valid proof of purchase ; and
  • the goods are physically returned by the customer (at her/his own expense).

In addition, exchange is subject to:

  • availability;
  • verification that the stipulations in paragraph 3 and 4 above have been adhered to (if and when applicable); and
  • adherence to all other relevant Beetroot Inc. sales/collection/delivery conditions.

Goods will not be exchanged when:

  • imperfections formed part of the design;
  • flaws/imperfections were pointed out during the time of purchase;
  • the conditions of the warranty were transgressed;
  • they form part of a special (personalised) order;
  • they have been physically altered or disassembled;
  • the consumer has changed her/his mind about the purchase;
  • the condition of the stock formed part of the conditions of a sale (for example shop-soiled products); and
  • an original invoice could not be provided.

Please note that handling fees may be applicable during exchanges/returns.

 3- Refunds

Refunds will only be considered within a period of six months after delivery if:

  • the product does not comply with the purpose it was intended for;
  • the product is fundamentally flawed; and
  • an exchange of or repairs to the product are not possible.

Once the product has been checked and a decision has been taken to refund, Beetroot Inc. will:

  • verify the banking details of the customer and issue a credit note;
  • do a payment within one month after the credit note has been issued;
  • pay the money into the verified bank account.

Please note that it may take up to five working days for a payment to reflect in the account.

4 – Limitations of liability

Beetroot Inc. will not be liable for damage or loss suffered as a result of negligence on the part of the customer or acts of the customer that result in damage or loss.

 

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